Terms and Conditions

All metals, including silver, naturally tarnish over time. However, keeping your jewellery away from water and chemicals can help extend its lifespan. To clean your jewellery at home, I recommend using lukewarm water with mild, detergent-free dish soap, gently cleaning with a soft toothbrush. To preserve its shine, store your jewellery in its original packaging.

For sterling silver jewellery, I offer rhodium plating, which enhances the shine and helps prevent tarnishing, much like the process used for white gold. If you’re interested in this option, please feel free to contact me via chat or email.

If you experience any issues with your purchase, I offer free repairs, polishing, and resizing for jewellery purchased within the last year.

Regarding delivery, all orders are packaged in eco-friendly materials and shipped via Royal Mail 1st Class. Domestic orders typically arrive within 1-2 working days, while international orders may take up to 6+ working days.

Once your items are in the hands of Royal Mail, I am no longer responsible for any damage or delays during shipping.

If you wish to return an item, please do so within 14 days to receive a refund. To ensure a full refund, all jewellery must be returned in its original packaging.

Any questions do not hesitate to contact me via email or chat: izabelagancarz1999@gmail.com